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5 Critical Remote Support Mistakes and How to Avoid Them
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In our technology-centric world, device downtime can be crippling. Luckily, remote support technology makes it easy to access customer and employee equipment to diagnose and resolve issues quickly and easily. But there are risks involved around security, deployment, integration, usability, and scalability that, if not addressed correctly, can cripple your support capabilities. Join LogMeIn and the Technology Services Industry Association for this unique webinar in which we will share the 5 most common mistakes companies make when setting up a remote support strategy, or trying to optimize an existing operation.
 

Peter Zeinoun is the Director of Products for LogMeIn Rescue, part of the LogMeIn’s Customer Engagement Cloud. He is responsible for shaping the vision, product strategy, and overall direction of the Rescue brand, which focuses on providing technicians with an elegant, reliable, cloud-based application to deliver world class customer service and remote support. photo


John Ragsdale is vice president of technology and social research for the Technology Services Industry Association (TSIA). His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders today.
 

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5 Critical Remote Support Mistakes and How to Avoid Them

 

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